| Call
Centre |
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Business Communications Manager
Call Centre, through the power of IP telephony, enables
agents in multiple locations to support the same queue
- even agents working from home can receive calls as
though they were at the central site. Business Communications
Manager also supports Computer Telephony Integration
(CTI), which enables call centre agents and other users
to have access to caller information before the conversation
begins, thereby providing improved customer service
and more efficient call handling.
| Features of the
Call Centre include: |
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Call transfer
Agent phone set display
Agent dynamic priority
Call priority
Delegated call centre management
Expected wait time in queue
Integrated recorded announcer
Auto Attendant
Integrated music on hold
Comprehensive reporting capability
- real time reports
- historical reports
Silent monitor
Agent help
Intelligent call centre routing
Configured agents up to 250 (professional), 20
(basic)
max. logged-in agents 80 (professional), 10 (basic)
Agent priorities 20
Lines 100 (professional), 15 (basic)
Overflow rules 20
Queues 50 (professional), 2 (basic)
Recorded announcements 150 (professional), 10
(basic)
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| contact us |
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| partners |
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Our
status as a Premier Nortel Partner means you can
be confident that your systems will be installed
by fully-qualified engineers.
As a Finance Partner, DTE Communications can offer
discounted leasing arrangements on all Nortel telephone
equipment for your business. |
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